Checking all boxes
No order ships on trust. Each one is physically inspected for quantity, dates and condition, with a full report before funds are released.
Exactly as ordered
Barcodes, quantity, dating and condition, all checked against your order.
Refund guarantee
If a pallet does not match, reject it and your payment is returned.
Everything documented
Photos, dates and sign-off, preserved against the shipment record.
Without us, you’d find this later
You open the pallet. You count the cartons. You find the problem. You’ve already paid.
Barcode mismatch
Scanned barcode doesn't match the barcode on your order. Often a different market variant or pack size.
Short best-before date
Remaining shelf life falls below the minimum on your order. Checked on all cartons, not just the top layer.
Missing cartons
Carton count on the pallet doesn't match the order. Every layer is counted, not estimated from the top.
Damaged packaging
Cartons crushed, torn, or showing tampering. Photographed from multiple angles and noted against the shipment record.
Every pallet that ships through Parallel is opened, and every box is inspected and documented. If the contents do not match what you bought, you decide what happens next.
Accept, adjust, or reject
If an order does not match what you bought, you choose how to resolve it.
‘Let’s hope it arrives’ isn’t a strategy
In parallel trade, checking the goods has always been the buyer's problem. We made it the default.